Last updated: November 6, 2026.
30-day returns
YOUVSKEY accepts return requests within 30 days after delivery. We accept returns of new or slightly used items for defective and non-defective reasons. Exchanges are also accepted.
How to request a return or exchange
- Email support@youvskey.com with your order number, the item and the reason for the return or exchange.
- For a fault, damage or incorrect item, include a description and photographs where practical.
- We will provide the return instructions and confirm the return destination.
- Package the item securely, include the relevant accessories and send it by mail using the instructions provided. Keep proof of posting and tracking.
Contact us before posting a return. Our published business address should not be assumed to be the correct return destination for every product.
Return shipping and fees
The customer is responsible for the return shipping label. We do not charge a restocking fee. Where applicable law requires a different remedy for defective or incorrectly supplied goods, those rights remain unaffected.
Refunds
After the returned item is received and inspected, we process the refund within 7 days to the original payment method. Your bank or payment provider may take additional time to display the credit. Contact us if you have not received an update after this period.
Exchanges
Tell us which replacement you need when requesting an exchange. We will confirm availability and any price difference before arranging it. Do not send a replacement payment without an agreed exchange arrangement.
Cancellation requests
Contact us promptly if you want to cancel or amend an order. We will check whether it has already entered dispatch. If it has shipped, the return process applies.
Contact
YOUVSKEY (YouvsKey)
789 Golden Creek Terrace, San Jose, California 95111, United States
Email: support@youvskey.com
Phone: +1 408-503-3542